Reference

The Terms That Cover Your bajivip Account

These terms are the agreement between you and bajivip — they set out how your account works, what we expect from you, and what you can expect from us when you fund a wallet through bKash, Nagad or Rocket.

Account rulesWallet funding termsLobby conductAccess by region
bajivip The Terms That Cover Your bajivip Account
HOW WE HANDLE IT

Account Data and Policy Changes

Your account holds real money movement, so the terms also explain how we treat the details behind it. When you register we keep your name, mobile number and wallet references so deposits can be matched and withdrawals verified. We do not sell that data. Access to it sits behind staff accounts, and we retain records only as long as we need them to settle transactions and meet record-keeping duties where they apply.

Data we hold

Your registration details, mobile number, wallet references from bKash, Nagad or Rocket, and your transaction history. We keep these to verify withdrawals and answer disputes about transfers.

Cookies and sessions

We use cookies to keep you signed in and to remember your device. Clearing them signs you out and can trigger a fresh OTP on your next login from that phone.

Account security

Your password and OTP are yours alone. We never ask for them in chat or email. Share them and you carry the loss, so keep the login on your own device.

Changing your request

You can ask to see, correct or close the data tied to your account by contacting support. We confirm the request against your registered number before we act on it.

ASK US FIRST

Where to Send a Terms Question

If a clause on this page does not make sense, ask before you act. Our Bangladesh support team reads account and wallet questions every day and can walk you through what a term means for your own account — not a general answer copied from a script. Have your registered mobile number ready so we can pull up the account and see exactly what you are looking at.

Team online

Live chat from your account

Open the chat panel inside your logged-in account and describe the clause you want explained. We ask for your registered mobile number first so we can match the account and answer against your actual wallet history.

Email for written queries

Send a longer question by email and keep the reply for your records. Attach the payment reference if the question is about a bKash, Nagad or Rocket transfer that did not land where you expected.

Account help desk

For login trouble, OTP codes that never arrive, or a locked account, use the account help path in the app. Wallet verification issues are handled through the same channel so your case stays in one thread.

What You Ask About Our Terms

These are the questions our support desk gets most often about the terms themselves — what they bind you to, what happens when a payment goes wrong, and how you raise a complaint. If yours is not here, the chat panel inside your account reaches a person who can answer it against your own record.

Yes. Ticking the box at registration and completing sign-up means you accept the terms as published on this page at that moment. If you do not accept them, do not register or deposit.

Send us the transaction reference from your bKash, Nagad or Rocket app through support. We match it against the incoming record and either credit the wallet or tell you plainly why it failed.

We can suspend or close an account where the terms are broken — a duplicated account, a false registration detail, or use from a region where access is not allowed. Any remaining balance is handled under these terms.

Raise it first with support inside your account, quoting the reference you were given. If you are still not satisfied, ask for it to be escalated and we review the record again before replying in writing.

They can change when the product or local requirements shift. The current version is always the one live on this page, with the effective date shown, so check it before you deposit after a long break.

No. Slots, live casino, the sportsbook and each of the bKash, Nagad and Rocket rails depend on your region and your local law. Confirm you are eligible before you register.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.